FLAMEZ Support

Need a hand with FLAMEZ? Email hello@getflamez.com.au and we'll get back to you. It helps to include your phone model, whether you use iPhone or Android, and what you were doing when something went wrong.

You can also message us on Instagram: @getflamez.

Scanning cards

• Give it light. Cards are recognised fastest in even, bright light without glare on the foil.
• Show the whole card. Hold or place the card so all four edges are in the picture. When FLAMEZ has found it, a yellow line locks onto its edges.
• Hold still for a moment. A second is usually enough for the name and price to appear.
• Wrong card? Open it in your vault and fix it in a couple of taps.

FLAMEZ Pro and your subscription

• What each plan includes. The free plan gives you 30 card scans, 3 Pack Battles and 3 Auto Clips each calendar month. FLAMEZ Pro (US$9.99 a month or US$79.99 a year; the store shows the price in your currency) removes those limits, keeps your rip videos until you delete them, and lets you trade with other people.
• Restore a subscription on a new phone: open the FLAMEZ Pro screen in the app and tap Restore purchases, signed in to the same App Store or Google Play account you subscribed with.
• Cancel or change it where you subscribed:
• iPhone: Settings → your name → Subscriptions → FLAMEZ.
• Android: Google Play → your profile picture → Payments & subscriptions → Subscriptions → FLAMEZ.
• Deleting the app or your FLAMEZ account does not cancel a subscription.
• Refunds are handled by Apple or Google under their own policies.

Your account and your data

• Signing in is optional. Signed in, your collection is backed up and follows you to a new phone. Rip videos and Auto Clips always stay on your phone.
• To delete your account, see Delete your account.
• How FLAMEZ handles data: Privacy policy.